User onboarding allows the developers to help the customers know the application completely. The instruction is designed in a way not to hinder the use but to promote it. This seamlessness becomes possible to achieve when the developers have done a little bit of research on the following considerations.
- User expectations from the application: While designing user onboarding software, the developers need to keep in mind the primary objectives for which the user decides to download the application. The user profile research also helps in finding how to make user onboarding a bridge between the customer expectations and application features. Be there when you are required by customer – this is one of the crucial things to accomplish and it helps achieving customer satisfaction to the best.
- Faster onboarding, better user experience: The application is expected to do its magic within 3-5 seconds of the start. So, if onboarding extends the time painfully, the user is likely to abandon it. Thus, the onboarding process is to be designed to enable quick use of application. The immediacy of services is the primary reason why any user downloads an application; user onboarding should promote this element of immediacy.
- Need to refer to the onboarding again: Especially when the onboarding process involves some tutorials, the user may need going back to the guidance material to refer to the points missed. Thus, user onboarding software should provide the ease to enable the users to go back to the reference material till the instructions are mastered to perfection. With the facility to go back to guides, the users never feel left alone to figure things out.
So, when you are designing the process of onboarding keep three things in mind – welcome in style, explain things quickly but completely, and finally, be there when your customers need help.
